At IAAU, we are dedicated to supporting aged care and retirement living providers in delivering high-quality services and exceptional resident experiences. With a focus on sustainable growth and industry best practices, our team provides specialised consultancy across key operational areas, helping our clients navigate change and achieve their strategic objectives.

To deliver insightful and innovative advisory solutions that empower aged care and retirement living providers to achieve excellence, assure quality outcomes, and create thriving communities where residents and families feel supported, engaged, and valued.

To drive sustainable growth and excellence across the sector by uniting communities, enhancing resident experiences, and setting new standards in service delivery.
We prioritise a forward-thinking approach, using data-driven insights and industry expertise to develop solutions that address today’s challenges and anticipate tomorrow’s needs.
Advisory Excellence: We are committed to providing tailored, strategic guidance that empowers our clients to navigate complex landscapes with confidence and clarity.
Our focus is on delivering reliable, practical outcomes that support compliance, improve quality, and promote long-term success.
We believe in creating strong, connected communities where residents, families, and staff are engaged and supported, fostering environments where everyone can thrive.

Founder & Managing Director
Claire Ward is a respected leader in aged care and retirement living, with a career spanning over 15 years. She serves as an Independent Non-Executive Director (INED) and Advisory Body Chair, leveraging her strategic insight and deep industry knowledge to support organisations in navigating change, optimising services, and achieving operational excellence.

Managing Partner and Head of Business Services
With over 30 years of experience in recruitment, human resources, financial management, Tony applies a solutions-based approach using proven frameworks and models to address complex business challenges. His expertise extends to aged care and retirement living with a focus on financials.




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